ALFORD TECH SERVICES
Shelby, Montana • Windows PC support
Call: 406-209-8737 Email
Local, appointment-only tech help

Computer technical services in Shelby, MT

Windows PC troubleshooting and tech help—drop-off and on-site. OS reinstalls, tune-ups, malware removal, backups, hardware upgrades, and PC/Wi-Fi/printer setup. Serving Shelby, Cut Bank, Conrad, and nearby communities.

Reid, owner of Alford Tech Services
Reid Alford
Owner / Software Engineer / Technician

Appointment-only, straightforward help with clear estimates. If you’re not sure what you need, send a message.

Windows PCs only
By appointment • Noon–8pm • No walk-ins
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Services

Focused on practical fixes and clear communication. Windows PCs only.

Prices shown are estimates only.
Final cost depends on the condition of the system, scope of work, and whether service is performed on-site or remotely. Flat-rate estimates are provided for common services; on-site work is typically billed hourly with minimum $25 per visit.

Drop Off Services

Drop off your PC. Most of these are quoted as a flat-rate estimate after a quick review.
  • Operating System Reinstall (Windows)
    Estimated: $50
    Wipe and reinstall Windows, apply updates, and get the system stable again. Highly recommended if experiencing any weird issues.
  • General Troubleshooting
    Hourly: $50/hr
    Software problems, settings issues, slow PC, odd errors—diagnosis and practical fixes.
    Note: Hardware diagnosis/repair is limited—ask and I’ll tell you what I can do.
  • Backup & Recovery Setup
    Estimated: $50
    Set up reliable backups to an external drive and/or cloud (limited recovery when feasible).
  • Software Cleanup & Tune-Up
    Estimated: $50
    Performance cleanup, startup optimization, updates, and basic health checks.
  • Malware & Virus Removal
    Estimated: $125
    Threat removal, browser cleanup, and basic hardening to reduce repeat infections.
  • Custom PC Assembly
    Estimated: $100
    You provide the parts. I assemble the PC and confirm it boots and runs properly.
  • Hardware Upgrades / Swaps
    Estimated: Quote after discussion
    Install or swap parts you provide (SSD/RAM/GPU, etc.) and verify stability.

On-Site Services

Home or office visits. Typically billed hourly. Will not provide routing / mounting options through walls, unless access already exists.
  • Home/Office/PC Setup
    Hourly: $50/hr
    Set up a new or existing PC in your space, including basic security and updates.
  • General Troubleshooting
    Hourly: $50/hr
    Software problems, settings issues, slow PC, odd errors—diagnosis and practical fixes.
    Note: Hardware diagnosis/repair is limited—ask and I’ll tell you what I can do.
  • Networking & Wi-Fi Setup
    Hourly: $50/hr
    Router configuration, coverage troubleshooting, and device connectivity issues.
  • Peripheral Setup (printer, TV, etc.)
    Hourly: $50/hr
    Printers, scanners, displays, streaming devices, and common accessories.
  • One-on-One Software Lessons
    Hourly: $50/hr
    Hands-on help learning the basics (email, files, photos, common apps, safety).
  • PC Disposal
    Estimated: Quote after discussion
    Data wipe guidance and help preparing a PC for safe disposal or donation.

Other

Not sure what you need? Send a message and we can discuss.
  • Personal Tech Advice (Buying Guide)
    Estimated: $25
    Recommendations for a PC, parts, or peripherals based on your budget and goals. I'll provide an itemized list of all parts you need or should have.
  • Application Development
    Estimated: Quote after discussion
    Have an idea for a small application that could help you out? Let’s talk through it.
  • Website Development
    Estimated: Quote after discussion
    Simple websites or landing pages for local businesses, tailored to your needs.
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Before You Call / FAQs

A quick check here may save you time and money.

Before calling — try power cycling your equipment

Power off or unplug the device for at least 10 seconds, then turn it back on. This fixes the majority of reported issues, especially with PCs, routers, printers, and Wi-Fi equipment.

Do you work on Macs?

No. I work on Windows PCs only. If you’re unsure what you have, just ask.

Do you offer remote support?

Remote support may be available for repeat customers after an initial on-site or drop-off visit.

Do I need an appointment?

Yes. This is an appointment-only service. No walk-ins. I'm often busy and I'm working from home, so I will not answer the door without an appointment.

Is data recovery guaranteed?

No. Data recovery is best-effort only. I’ll be upfront about what’s realistic once I see the system.

What should I tell you when I contact you?

What’s not working, what you’ve already tried, and whether this is drop-off or on-site. Including your Windows version (10 or 11) helps.

What I don’t do

To save time for both of us, here are a few things I don’t handle.

Do you repair laptop screens, motherboards, or internal electronics?

No. I don’t perform board-level repairs, soldering, or screen replacements. I focus on software, configuration, upgrades, and practical fixes. I do very little to no hardware diagnosis or repairs.

Do you work on Macs, iPhones, or tablets?

No. I provide support for Windows PCs only. But if your willing to pay the hourly fee to have me look at it, I will try to help where I can.

Do you offer emergency or after-hours service?

No. Service is provided Noon–8pm by appointment only. Will consider after-hours work on a case-by-case basis.

Can you guarantee data recovery or fix every issue?

No. Data recovery and troubleshooting are best-effort. I’ll be honest if something isn’t likely to be recoverable or worth the cost.

Do you resell hardware or software?

No. I don’t upsell equipment or software. I can recommend what to buy, but purchases are up to you.

Service Area

Based in Shelby, MT and serving nearby communities within roughly 30 miles across Toole County and surrounding areas.

  • Shelby, MT
    Primary service area.
  • Nearby communities
    Including Cut Bank, Conrad, Sunburst, Kevin, Galata, Devon, Oilmont, Sweet Grass (and nearby).

If you are outside this radius, reach out anyway—depending on scheduling, I may be able to accommodate.

How it works

  • 1) Quick intake
    You describe the problem and what you’ve tried.
  • 2) Estimate
    Flat-rate estimate for common jobs; hourly for on-site work.
  • 3) Appointment
    Noon–8pm. Drop Off by appointment only. No walk-ins. Will not answer door without appointment.
  • 4) Remote support (repeat customers)
    After an initial on-site visit, remote support may be available.

Policies

  • Payment methods
    Cash, check, or credit card. Invoicing available for remote work through email with credit card.
  • Travel fee (beyond Shelby)
    A mileage-based travel fee may apply for on-site work outside Shelby. If you share your address or nearest cross-streets, I’ll include travel cost in the estimate.
  • Drop off by appointments only
    No walk-ins. Noon–8pm by appointment. Will not answer door unless you have an appointment.
  • Service agreements
    Current terms are available at alfordtechservices.com/agreements.html.

Contact

Email anytime, or call during appointment hours. For the fastest help, include your Windows version and a short description.

Direct contact

Phone: 406-209-8737

Email: contact@alfordtechservices.com

Drop off by appointment only. No walk-ins. Will not answer door unless you have an appointment.

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